Refund policy

RETURN & REFUND POLICY
Elm Hunter Rd, LLC — Customer Satisfaction & Return Guarantee

At Elm Hunter Rd, LLC, operating http://yiz1xz-fc.myshopify.com/, we take great pride in curating high-quality home
decor products to enhance your living space. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy outlines the terms and procedures for returns, exchanges, and refunds.

LEGAL BUSINESS
NAME:

Elm Hunter Rd, LLC
OPERATING WEBSITE: http://yiz1xz-fc.myshopify.com/
PRODUCT CATEGORY: Home Decor & Living Accessories
PHYSICAL ADDRESS: 3411 Pierce Drive, Chamblee, GA 30341, United States
CUSTOMER SERVICE
EMAIL:

AitlinArrell7357@outlook.ie
RETURN WINDOW: 30 Days from Delivery Date

1. RETURN ELIGIBILITY & WINDOW
We offer a 30-day return policy, which means you have 30 calendar days after receiving your home decor item to
request a return.
To be eligible for a return, your item must meet the following criteria:
The item must be unused, in the same condition that you received it, and in its original packaging.
Fragile home decor items (e.g., ceramics, glassware, wall decor, mirrors, vases) must retain all original protective
padding and box inserts.
Proof of purchase (order confirmation, receipt, or invoice) must be provided.
2. NON-RETURNABLE & EXCLUDED ITEMS
Certain types of items cannot be returned due to their nature. Excluded items include:
Customized, personalized, or made-to-order home decor products.
Clearance, final sale, or promotional items marked as non-returnable.
Gift cards and downloadable digital products.
3. RETURN PROCESS
To initiate a return, please follow these steps:
Contact our customer support team at AitlinArrell7357@outlook.ie with your order number, photo evidence of the
item, and the reason for the return.
If your return is accepted, our support team will provide you with a Return Merchandise Authorization (RMA) and
specific return mailing address instructions.
Pack the item securely in its original packaging to prevent damage during transit. Include a copy of your RMA inside
the package.
Ship the package back using a trackable shipping service.

Note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return
shipping costs unless the return is due to our error, damage, or defect upon arrival.

4. DAMAGES, DEFECTS & INCORRECT ITEMS
Due to the delicate nature of home decor items, please inspect your order upon reception. If an item is defective,
damaged in transit, or if you received the wrong item, please contact us within 48 hours of delivery at
AitlinArrell7357@outlook.ie.
Please include clear photographs and descriptions of the damaged item and original shipping packaging so we can
evaluate the issue and arrange for a immediate replacement or full refund at no extra cost to you.
5. REFUND PROCESS & PROCESSING TIME
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on
the item's condition:
Approved Refunds: If approved, your refund will be processed automatically to your original payment method within
5 to 10 business days.
Shipping Fee Deductions: Original shipping charges are non-refundable unless the return is due to a shipping
error or damaged goods.
Late or Missing Refunds: If you haven't received a refund yet, first check your bank account or credit card
company, as processing times may vary. If you’ve done this and still have not received your refund, please contact
us.
6. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a
separate purchase for the new item.
7. CONTACT INFORMATION
For any questions regarding our Return & Refund Policy or for assistance with a return, please contact us at:

ELM HUNTER RD, LLC — CUSTOMER CARE
Address: 3411 Pierce Drive, Chamblee, GA 30341, United States
Email: AitlinArrell7357@outlook.ie
Website: http://yiz1xz-fc.myshopify.com/